Guarantee

All products are guaranteed for two years with the exception of remote controls which have a one-year guarantee. It only covers the replacement of defective parts, but does not cover items that are damaged, dropped, or have been subjected to excessive pressure. The item is under warranty from the time of dispatch, or when it is made available to the customer.

The warranty covers manufacturing or material defects or problems except:

• Replacing batteries or other consumables
• Abnormal and inappropriate use of the products (we advise you to read the instructions that accompany the description of the products).
• Defects that appear and persist after the intervention of a repairer not authorized by the manufacturer, or after using the product in a different way and not recommended by the manufacturer (professional, collective use, etc.)
• Defects that appear after an external phenomenon, for example if the product is exposed to water, heat, sun, or if the product is not used in a regulated manner.

Monbip declines all responsibility in the event that the product sent does not comply with the legislation in force in the country with regard to deliveries.

Condition of the batteries attached to the products sold by Monbip : the condition of the batteries cannot be the subject of a complaint because the warranty does not cover this aspect. The cost of batteries is the customer’s responsibility.

Return under warranty

Monbip will accept the return of the material in the following cases:

The customer must make a request for authorization of return to Monbip Customer Service at the following e-mail address: info@monbip.fr

Without a response within 48 hours (working days) from Monbip, the customer will return the merchandise which must be in perfect condition, contain all accessories (if there are any), and be in their original packaging. Each return must be accompanied by a copy of the initial purchase invoice. Only returns for which postage has been paid will be accepted.

If the customer returns a defective item, he must explain the precise and detailed reasons for returning the item. Monbip will then decide whether the warranty covers:

• Replacement of defective equipment
• Repair of defective equipment by Monbip